UI Design

UI Design Quick Tip: Better UX for Buttons

UI design improvement for a large site or system can seem like a gargantuan task. In some cases I’ve seen, we’re talking about hundreds of templates across even more screens. What’s often overlooked in these situations is the fact that huge improvements can actually come from very small, specific changes — sometimes to a single UI element. When you’re up against the wall and are falling short on time and resources, you focus on single interactive elements that are used most frequently across the system. In our case today, that means buttons.

When I work with clients to audit UI


User Experience

A Tribute: 3 Invaluable UX lessons from Prince


Like a lot of people, I was absolutely stunned at the unexpected death of Prince. As a musician myself, the measure of respect I have for this man is completely off the chart. Talent like his is extraordinarily rare: it’s one thing to be able to play an instrument and sing. It’s quite another to be able to play nearly every instrument in existence, sing in a multitude of styles and ranges, compose and arrange complex, challenging music and absolutely nail both vision and execution when it comes to actual performance.


User Experience

UX Insights from around the Web :: 05.11.16

Every week I read brilliant articles on UX, UI and Design that really inspire and impress me — and in some cases leave me wishing I’d written them! Because I think they’re infinitely valuable to anyone who practices UX (or would like to), I’m going to share them with you here today. So without further delay, here are my “best of the best” UX articles of the week — may you find them useful, usable and valuable!

UX Pick of the week

Designing for happiness

Designing for Happiness: Interview with Pamela


Tips & Advice

The Fast (and Easy) Way to Uncover User Needs

UX improvement for big sites and systems begs equally big questions. And in B2B or Enterprise environments, the level of complexity inherent in the tool and its use makes it hard to know where to start. What’s more, when it comes to figuring out user needs, there are hundreds of potential questions you can ask.


In the majority of B2B and Enterprise circumstances, however, reality dictates that no one has the time to ask (or answer) all of them. When time and budgets are tight for UX and Development teams, the


Tips & Advice

The Right (and Wrong) Way to Wireframe

I need to start with what I’m sure will appear to be a painfully obvious question:

What is a wireframe?

I ask it because on a weekly basis I see things that are called wireframes, but, in fact, are not wireframes. And as such, they’re not really helping their creators move things forward and answer questions of proposed features and functionality. Here are few things that tell you whether you’re looking at a wireframe (or not):

  • If you’re using any color aside from blue to indicate hyperlinks, it’s not a wireframe.
  • If you’re using real images, it’s not a

Customer Experience

[ Podcast ] UX Storytelling: Focusing on Problems Instead of Products

I was recently honored to be asked by my longtime friend and colleague Eliot Wagonheim to be a guest and talk UX on his Business 3.0 podcast. Eliot is a brilliant business strategist masquerading as a business lawyer; in the 20+ years I’ve known him, his strong suit has always been calm, clear-eyed strategic business advice. The fact that he also happens to be an amazing lawyer is really just an added bonus.

Listen to the Podcast

We had an engaging conversation across several


UI Design

Is it OK to design my UI before content is created?

Which came first, the content or the design?

This chicken-and-egg debate has raged for as long as there have been designers, and content needing design. On both sides you’ll find seemingly sound reasons to do one before the other, but to my eye the balance has shifted greatly, where we all too often see UI design happen before content. The house, in my opinion, is being built before we understand how many rooms it should have or how big it’s supposed to be.

UI design

With the proliferation of fully-designed themes, UI


Tips & Advice

[ Video ] The Long Wow: Delivering Great UX with Every Update (3 Critical UX Questions, Part 7 of 7)

Designing and building products that deliver valuable UX is certainly a tall task. And most teams breathe a sigh of relief once the product launches and that mountain of effort is at long last receding into the sunset.

But in truth, as you’ll see in this final installment of our video series, the hard work of delivering value to people has only begun:

We’ve moved the mountain and gotten this thing to launch. But how do we make sure it remains valuable, meaningful and useful to people? How do we make sure it remains


Tips & Advice

[ Video ] The Be-All, End-All Key to Delivering Great UX (3 Critical UX Questions, Part 6 of 7)

No matter what you’re designing or building, nothing you do matters much if you can’t answer the be-all, end-all, mission critical UX question to end all questions:

What VALUE does this provide to people?

In this the sixth video in our series, we’ll dig into answering that question:

Products of any kind are used by people, so making sure you understand what they care about is a good place to start. Down to the most specific detail we can uncover, who’s going to use this thing? What experiences can we provide that might be


Tips & Advice

[ Video ] How to Avoid Last-Minute UX Scope Changes (3 Critical UX Questions, Part 5 of 7)

Stop me if you’ve heard this one before: You’re in the home stretch of development heading toward toward launch, when people in the organization you’ve never heard from suddenly swoop in and mandate changes to everything you’ve done. In this fifth video in our series, I’ll show you how to make sure this doesn’t happen:

Author and tech business guru Guy Kawasaki calls this scenario a “swoop and poop.” It’s what happens when people with power and influence swoop in, dump all over everything that’s been done and fly away — until the next


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