Tips & Advice

Pick My Brain #011: Do I have to use blue for hyperlinks in my UI design?

Do I have to use blue for hyperlinks in my UI design
Today’s question comes from Krista, one of the 11,000+ students taking my User Experience Design Fundamentals course on Udemy.

Q: Is it important to use blue for hyperlinks? Blue clashes with our color palette. Do I need a different color for links moused over? selected? If so, what is a rule of thumb for that?

A: Great question Krista. The short answer is no, blue is not required at all. What is important, however, is that:

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Tips & Advice

Pick My Brain #010: Navigation Design vs. Interaction Design

Navigation Design vs Interaction Design

Today’s question comes from Ganesh Kumar, one of 11,000+ students taking my User Experience Design Fundamentals course on Udemy.

Q: If I am not wrong, interaction design is where we make decisions like what happens when user clicks on a button, e.g. should it launch a new window or take the user to another page etc. Isn’t that the navigation as well? I am very confused on these two elements, could you please clarify?

A: Thanks for the great question Ganesh, and it’s one that gets asked more

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Tips & Advice

4 Tips for Adding Lean UX to an Agile Development Process

4 Tips for Adding Lean UX to an Agile Development Process

As organizations of all shapes and sizes come to grips with the fact that UX is critical to project and product success, a common question resurfaces time and again:

“How do we add Lean UX practices to our current process?”

When I hear this question, I know that what’s really being expressed is concern, and in some cases, fear. What they really want to know is how can we do this without screwing up the way we do things

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Tips & Advice

Pick My Brain #009: Interaction Design vs. Interface Design

Interaction Design vs. Interface Design

Today’s question comes from S. Mitra, one of the 10,000+ students taking my User Experience Design Fundamentals course on Udemy.

Q: In principle, I understand why Interaction and Interface design may be worded differently, but am having a bit of a difficulty getting head around the difference between them. For example: when I have an entire wireframe complete with planned functionality waiting for the visual design to sit on top of it, is that interface or interaction?

A: This is an excellent (and very common) question. Here’s my quick

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Tips & Advice

3 critical secrets for better UX requirements

3 critical secrets for better UX requirements

All too often, UX requirements come from a scenario where the discussion in the room is focused on the product itself – data, processes, controls, functionality. It’s usually a “what will it do and how will we build that” discussion. Most IT folks I’ve worked with refer to the process as “gathering requirements.” There are two problems with this concept.

First, and I’m stealing this from Kim Goodwin, because she’s 100% right — is that requirements can’t be “gathered.” They’re not growing on a tree

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Tips & Advice

UXers: If you could sit down with me for coffee or a beer…

…what’s your #1 most burning question you’d want to ask me?

Click here and let me know.

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Customer Experience

9 Ways to Improve eCommerce Customer Experience

9 Ways to Improve eCommerce Customer Experience

Survey every article you can find about poor, underwhelming or non-existent customer service and the overwhelming majority will be about ecommerce customer experience. Despite all our advances and seeming maturity in User Experience design and Customer Experience strategy, ecommerce experiences are still, by and large, bad. In some cases, beyond bad.

The thing is, it isn’t really that hard to make them better. To wit, here are 9 ways to improve ecommerce customer experience that are (a) painfully obvious and (b) frequently overlooked.

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Tips & Advice

Pick My Brain #008: Recommended Resources for Usability Testing?

Recommended Resources for Usability Testing

Today’s question comes from Raguram Venkatesan, one of the 9,215 students taking my User Experience Design Fundamentals course on Udemy.

Q: Hi Joe, first, I just wanted to drop a note that the ebook is fantastic. I am interested in knowing if you have any resources for usability testing. We have recently completed an internal product release at our company and I am interested in getting some real feedback on the usability front.

A: Hi Ragu! Thank you for

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UI Design

Feedback: 5 Principles of Interaction Design To Supercharge Your UI (5 of 5)

In last week’s post, we discussed predictability, David Hogue’s fourth core principle of interaction design. In this final installment of our five-part series, I’d like to share another critical — and often overlooked — component of great interaction design and positive user experience: feedback.

Just like form matters in industrial design, feedback is absolutely essential to interaction design. And Hogue is talking about much more than simply supporting individual moments, actions and interactions. Feedback, he says, serves a larger purpose in any system as a whole, in that it tells people how they can — and should — interact with what’s on

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UI Design

Predictability: 5 Principles of Interaction Design To Supercharge Your UI (4 of 5)

In last week’s post, we discussed David Hogue’s third core principle of interaction design, learnability. Today I want to talk about a principle of interaction design that goes a long way in making users feel confident, comfortable and in control: predictability. Predictability, according to Hogue, means that all aspects of the interaction design should set accurate expectations about what will happen — before the user taps, swipes or clicks on something.

Principle 4: Good Interaction Design is Predictable.

“If you can accurately predict

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