Customer Experience

App Store Infographic: Worldwide Stats

Check out this impressive app store infographic – interesting info on an even more interesting format. Who says data has to be boring?

READ MORE  

Customer Experience

The power of social media: A $180M cautionary tale

I’m admittedly late to this party, but I caught wind of this story today and felt it was waaaaay too powerful not to share. As is usual for me, there’s a powerful moral to the story that companies would do well to heed: the value of your brand is directly proportional to the level of customer service (read: experience) you provide. And when that level of service is bad, social media will spread the word like wildfire — and will burn you badly.

And now, sit back and enjoy the tale of how one Dave Carroll and

READ MORE  

User Experience

Automotive UX Fail: Chevy’s gas gauge

I recently purchased a used Chevy HHR. Big fan of the styling, the retro exaggerated fenders, the throwback style of the wagonesque shape. To me it manages to be retro and modern at the same time. Great gas mileage, lots of room inside for storage. All the interior controls are ergonomically designed, well placed, simple to use. And they’re very attractive visually as well, which is important to a design geek like me. Got it in my favorite colors, Harley orange & black. Witness the coolness that is my new ride:

Love the car. Love driving it.

Except for one thing.

READ MORE  

User Experience

What UX Design Isn’t: 10 Common Misconceptions

Late to the party on this one, but a great read nonetheless. UX Designer Whitney Hess raises some great points here on what UX Design isn’t, followed by some thought-provoking commentary. Strongly recommended to anyone practicing UX design or thinking about integrating it into an organization.

http://mashable.com/2009/01/09/user-experience-design/

READ MORE  

Tips & Advice, User Experience

The real secret behind UX Design skills

Stumbled across this quote today, which I think perfectly explains the core of what drives UX design skills — or those of any creative person:

The truly creative mind in any field is no more than this: A human creature born abnormally, inhumanely sensitive.

To them… a touch is a blow, a sound is a noise, a misfortune is a tragedy, a joy is an ecstasy, a friend is a lover, a lover is a god, and failure is death.

Add to this cruelly delicate organism the overpowering necessity to create,

READ MORE  

User Experience

Why Mental Models Must Inform UI Design

We spend a lot of time talking with development teams (and clients) about mental models. When designing a screen, especially if the item is a control of some kind where the user is asked to take action, it’s important that the UI’s conceptual model matches the user’s mental model.

In other words, speak their language, express ideas and directions in ways they’ll readily recognize and understand. That means symbols they’re familiar with, phrases they’d likely use themselves — even slang if appropriate. Not doing so means users have to spend additional time and mental effort to learn how

READ MORE  

User Experience

Apple UX: A Developer’s Viewpoint

My colleague Chris Goodman, a developer friend of mine, posted the following yesterday via Facebook on the failure of tech folks and tech organizations to take lessons from the Apple UX approach. Great rant, solid points and a quick read. Check out the post here or view the screen cap below.

cg_apple_post1

READ MORE  

Tips & Advice

Four design lessons from the legendary Lou Dorfsman

4 Design Lessons from Lou Dorfsman

Over the course of his career, Lou Dorfsman was responsible for everything at CBS from its advertising to the paper cups in its cafeteria. Every bit of it was executed with intelligence, verve, glamour and taste. Trying to get good work done from inside a giant institution is supposed to be hard. How did Lou Dorfsman make it look so easy?

READ MORE  

User Experience

UX is what happens when engineers don’t rule

My colleague Kendall Miller of eSymmetrix has written a great post on the importance of UX in software engineering — please check it out and give him some feedback:

http://reliable.esymmetrix.com/development/what-happens-when-engineers-dont-rule

Found myself nodding and smiling throughout. Whether we like it or not, people’s expectations are being raised constantly by the plethora of online destinations and tools that offer sleek, intuitive and (dare I say it) sexy experiences. And what people see in that “personal” realm colors their expectations of what they see and use in the professional realm. As designers and engineers we don’t

READ MORE  

Customer Experience

What Web 2.0 really means

Attended a great seminar this morning on Social Media, sponsored by the Greater Baltimore Technology Council. Was fortunate enough to have picked three amazing presenters in Dave Troy, Marci DeVries and Jared Goralnick (yes, you need to check them out, you’ll definitely learn a few things). But what’s sticking with me right now, at 6:22 pm – when I should clearly be in my car heading home to dinner and my family – is a conversation I had with a fellow attendee about why his company’s

READ MORE  

Page 13 of 15
1 11 12 13 14 15

Blog Categories