User Experience

Expanding the definition of UX

kristen halvorson of brain traffic

Just finished reading a tremendous article by the always brilliant Kristina Halvorson for Interactions magazine titled Intentional Communication: Expanding our Definition of User Experience Design and felt compelled to share. Just like the profession of design has expanded to become a multi-disciplinary practice post-internet, so too is the practice of UX beginning to undergo a similar transformation, particularly when it comes to content. Content, according to Kristina, is too often

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User Experience

Why Businesses Need UX Strategy

Strategic, effective experience design is the critical difference between limited use and broad adoption. And only one of those scenarios delivers positive business results.

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Customer Experience

App Store Infographic: Worldwide Stats

Check out this impressive app store infographic – interesting info on an even more interesting format. Who says data has to be boring?

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Customer Experience

The power of social media: A $180M cautionary tale

I’m admittedly late to this party, but I caught wind of this story today and felt it was waaaaay too powerful not to share. As is usual for me, there’s a powerful moral to the story that companies would do well to heed: the value of your brand is directly proportional to the level of customer service (read: experience) you provide. And when that level of service is bad, social media will spread the word like wildfire — and will burn you badly.

And now, sit back and enjoy the tale of how one Dave Carroll and

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User Experience

Automotive UX Fail: Chevy’s gas gauge

I recently purchased a used Chevy HHR. Big fan of the styling, the retro exaggerated fenders, the throwback style of the wagonesque shape. To me it manages to be retro and modern at the same time. Great gas mileage, lots of room inside for storage. All the interior controls are ergonomically designed, well placed, simple to use. And they’re very attractive visually as well, which is important to a design geek like me. Got it in my favorite colors, Harley orange & black. Witness the coolness that is my new ride:

Love the car. Love driving it.

Except for one thing.

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User Experience

What UX Design Isn’t: 10 Common Misconceptions

Late to the party on this one, but a great read nonetheless. UX Designer Whitney Hess raises some great points here on what UX Design isn’t, followed by some thought-provoking commentary. Strongly recommended to anyone practicing UX design or thinking about integrating it into an organization.

http://mashable.com/2009/01/09/user-experience-design/

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Tips & Advice, User Experience

The real secret behind UX Design skills

Stumbled across this quote today, which I think perfectly explains the core of what drives UX design skills — or those of any creative person:

The truly creative mind in any field is no more than this: A human creature born abnormally, inhumanely sensitive.

To them… a touch is a blow, a sound is a noise, a misfortune is a tragedy, a joy is an ecstasy, a friend is a lover, a lover is a god, and failure is death.

Add to this cruelly delicate organism the overpowering necessity to create,

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User Experience

Why Mental Models Must Inform UI Design

We spend a lot of time talking with development teams (and clients) about mental models. When designing a screen, especially if the item is a control of some kind where the user is asked to take action, it’s important that the UI’s conceptual model matches the user’s mental model.

In other words, speak their language, express ideas and directions in ways they’ll readily recognize and understand. That means symbols they’re familiar with, phrases they’d likely use themselves — even slang if appropriate. Not doing so means users have to spend additional time and mental effort to learn how

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User Experience

Apple UX: A Developer’s Viewpoint

My colleague Chris Goodman, a developer friend of mine, posted the following yesterday via Facebook on the failure of tech folks and tech organizations to take lessons from the Apple UX approach. Great rant, solid points and a quick read. Check out the post here or view the screen cap below.

cg_apple_post1

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Tips & Advice

Four design lessons from the legendary Lou Dorfsman

4 Design Lessons from Lou Dorfsman

Over the course of his career, Lou Dorfsman was responsible for everything at CBS from its advertising to the paper cups in its cafeteria. Every bit of it was executed with intelligence, verve, glamour and taste. Trying to get good work done from inside a giant institution is supposed to be hard. How did Lou Dorfsman make it look so easy?

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