Customer Experience

What Web 2.0 really means

Attended a great seminar this morning on Social Media, sponsored by the Greater Baltimore Technology Council. Was fortunate enough to have picked three amazing presenters in Dave Troy, Marci DeVries and Jared Goralnick (yes, you need to check them out, you’ll definitely learn a few things). But what’s sticking with me right now, at 6:22 pm – when I should clearly be in my car heading home to dinner and my family – is a conversation I had with a fellow attendee about why his company’s


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